Consumer Mediation
Disputes
In the event of a dispute between the trader and the consumer, both parties shall endeavour to find an amicable solution. If no amicable settlement can be reached, the consumer may, free of charge, refer the matter to the consumer ombudsman with jurisdiction over the trader, namely the European Ombudsman Association (AME CONSO), within one year of a written complaint being sent to the trader.
Referral to the ombudsman must be made:
- Either by completing the form provided for this purpose on the website of the MTV Médiation Tourisme et Voyage association: https://www.service-public.gouv.fr/particuliers/vosdroits/R46367
- Or by post to MTV Médiation Tourisme et Voyage, 15 AVENUE CARNOT, 75017 PARIS, FRANCE